General

Welcome to www.ancientkallos.com. Our company called “ANCIENT KALLOS” is located in Thessaloniki, in 17 Antigonidon St., GENERAL COMMERCIAL REGISTRY NUMBER 38131205000 and TAX REGISTRY NUMBER 082748715. We make and sell women’s clothing. 

We would like to ask you to read, carefully, the following terms of use and requirements before you order. If you decide to do so, through our webpage, you automatically agree to these terms.

Ancient kallos reserves the right to modify or revise the transaction terms and the requirements and undertakes the obligation to update the Terms of Use in case of any change or addition to the terms, without any prior consumer notification. After you complete your order and the company affirms it, the company will not be able to make any changes.

The orders placed through our electronic shop are binding sales agreements, contracted from a distance, according to the Code of Consumer Conduct for Electronic Commerce (Ministry of Development 31619 Government Gazette Number 969/22.3.2017, as it was formulated according to the relevant legislation for consumer protection (N. 2251/1994) and according to the Code of Consumer Ethics, Article 7 of N.3297/2004. In case of doubt the definitions of the applicable legislation prevail.

According to the law there is the possibility of the alternative solution of consumer differences through the registered bodies National Committee of Ethic in the Register according to the Common Ministerial Decision 70330/2015. If the customer has a problem with the purchase he/she made from the Electronic Shop and resides within the European Union he/she can make use of the following electronic link in the Platform of Electronic Resolution of Consumer Differences, according to the provision of the Regulation (EE 524/2013),

https:/webgate.ec.europa.eu/odr/main/?event=main.home.show

If you have any questions before proceeding with your order, concerning the general terms and requirements please contact us by pressing here.

PERSONAL DATA

Ancient kallos recognizes the singularity and sensitivity of personal data and supports the security of transactions. As a result it complies with the applicable relevant legislation and the directions of the Principle of Personal Data Protection concerning the Political Protection of Personal Data in question.

In order to make your purchase in our electronic shop, you will be asked to provide your personal data. You will have to give your name, address, telephone number and your e-mail, as well as some other information. You must also state the way with which you want to pay and every type of information related to it. You will also have to confirm that you are the person you mention in the information you give. All the above personal data is confidential and is provided only if a public authority requires it. The use of the electronic pages and services of the company by the visitor/user requires his/her unreserved agreement with the terms mentioned.

In any case, the data asked for is necessary for the completion of the transaction and also because we would like to inform you about any necessary operational changes.

In order to complete your order and send it to you, we contact courier services or other postal services and provide them with the necessary data (first and last name, address, postal code) so as to get your order to you successfully and at the same time to secure the confidentiality of the data involved in the transaction from the cooperating companies. The companies we have selected to work with are the ACS for Greece and the DHL for buyers from abroad. Our webpage cannot be used by persons below the age of 18 or persons deemed legally unsuitable to do so, according to the Greek Civil Code. In case such an order proceeds without the knowledge of the company, the company reserves the right to demand its return by the guardian of the person who placed the order. 

Cookies

Our company uses cookies in order to offer a more complete experience during your visit to our webpage. The cookies are small files stored in the browser according to the device you use, H/Y, smartphone or tablet.

Their use allows us to analyze the way our visitors use our webpage, how the browse through it and how we can solve any problem they might have. All the information that we collect is anonymous and we do not store addresses and other personal data. Even if you do not consent to our use of cookies you can still continue to browse our page.

WEBPAGE SECURITY

For the safety of your personal data, ANCIENT KALLOS uses the Secure Socket Layer (SSL) technology, which encodes and protects the data you send through the Internet, so that it cannot be read or changed during its transfer through the Internet. When the SSL is activated a lock appears on the left of the URL of www.ancientkallos.com, which you can press in order to learn more about the digital certificate SSL. You will also observe that the URL begins with an “https” instead of the regular “http”, which means you are in safe mode. The SSL certificate has been issued by the certification company called cPanel, Inc. The SSL protocol (Secure Sockets Layer), is nowadays the global standard on the Internet for the certification of websites and for the encoding of data among web users and web servers. An encrypted SSL communication requires all the information which is sent between a client and a server to be encrypted by the dispatch software and deciphered by the receiving software, thus protecting personal data during its transfer. Additionally, all the information sent with the SSL protocol is protected by a mechanism which automatically verifies whether the information has been changed during the transfer. Your transactions in our electronic shop are protected by state-of-the-art security systems (RSA 2048 – SHA256/TLS 1.2 with AES 256 + Forward Secrecy with state-of-the-art web browsers) which guarantee a safe environment for your transactions.

ORDERS

When you place an order in our website and after all the requirements have been met, we will send you, directly, an affirmation by e-mail. From that moment on, you will not be able to make any changes in your order. For this reason, we urge you to be careful and to check your information (name, address, product etc) before you finalize your order.

We reserve the right to cancel your order for any legal reason. For example:

1) unavailability of your chosen product. It must be noted that until your order has been finalized, the contents of your basket can be bought by other customers. Also, we might choose not to send you your chosen product if quality control does not allow us to do, because the product might not satisfy our quality standards.

2) In case your method of payment is not approved.

3) If illegal activity is detected.

4) In case a mistake has been detected concerning your order, including the price or offered bargain.

All orders are sent from our home office in Thessaloniki. The prices and invoices are in euros and include the official VAT.

PRODUCT INFORMATION

We are making maximum efforts so that our products are as identical as possible to the way they appear in our website, especially as far as the colors are concerned, however depending on the device used there might be some slight differences. Concerning sizes we make every effort so that they are accurate and as described in the site guide of our website. Before we load the products on our website we make sure that all the information concerning them such as details, descriptions and prices is correct.

CANCELLATION OR CHANGE OF ORDER

If you decide to cancel your order or change your address or mode of payment, you can send an e-mail to: info@ancientkallos.com. This option is available to you until the moment you are informed, through an e-mail sent by our company, that your order has been shipped. After this, you cannot cancel or change your order.

MODES OF PAYMENT

You can pay in the following ways:

  1. We accept credit cards and debit cards and all transactions are made in the safe platform of the EUROBANK, which accepts VISA – MASTERCARD – MAESTRO. Ancientkallos does not process or store any card information.
  2. Cash on Delivery (COD)
    Paying by COD is free and available only in Greece, for orders above 500 Euros. The payment can be made (in cash or credit card) upon delivery by our driver. Make sure that someone will be at your address to sign and pay for the delivery.
  3. PayPal
    Ancientkallos accepts payment through PayPal and reserves the right to send orders only to the address which has been entered in the PayPal account.
  4. Bank Deposit
    Money order payments can be made to the following bank account:
    EUROBANK
    IBAN: GR24 0260 2430 0007 4020 0611 201
    SWIFT: ERBKGRAA
    Payee: S.Stavrou & Co

The amount received in the Ancientkallos account must be the exact amount of your order. Bank expenses must be covered by the customer/buyer. We ask you to mention your order number in your payment so as to avoid delays. Also, note that your order will be expedited as soon as your payment is confirmed. This could take up to 2 work days, depending on the bank. Alternatively, you can send a confirmation of your payment to info@ancientkallos.com for the direct processing of your order.

SHIPPING POLICY

In Greece we ship for free regardless of amount of order.

Shipping Fees

Destination Carrier Shipping Charge Delivery time
Greece ACS Free 1 – 2 working days
Europe DHL €10 1 – 2 working days
Europe (outside the EE)  DHL €20 1 – 2 working days
GROUND POST €25 5 – 7 working days
Partner Countries ** DHL €30 2 – 3 working days
GROUND POST €25 5 – 7 working days
Rest of World DHL €40 2 – 5 working days
GROUND POST €25 5 – 7 working days

*Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.

**Partner Countries include: USA, Canada, Mexico, Egypt, Algeria, U.A.E., Japan, Jordan, India, Israel, Qatar, Morocco, Bahrain, Turkey, Saudi Arabia

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Working days exclude Saturdays, Sundays and major public holidays. ANCIENT KALLOS shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.

When your order has been shipped you receive an e-mail with your shipping invoice number and a link so that you can follow the state of your order in the courier used to deliver it. Please make sure that there will be someone to pick it up and sign upon delivery of your order. If you do not pick up your order it will be returned to us after a week. In this case, there will be return costs.

RETURN POLICY

If, for whatever reason, you are not satisfied with your purchase, the products may be returned within 21 days from the date of the delivery of your order and you can choose between exchanging the product or having your money returned. In order for us to accept the return, all the products must be in excellent condition and in their original packaging. We reserve the right to deny the return if we discover that the products are not in their initial condition even though their labels might still be intact. The product must also be accompanied by the receipt of its purchase by our official site.

Finally, in case the client chooses to have his/her money returned and the initial order was eligible for free shipping, meaning that the product had be sent without shipping charges to the customer, the initial cost of shipping or any other that might be incurred by the return of the product will be withheld from the amount of money returned.

Issue of credit voucher

In the case where products have being returned (after the process has been fulfilled according to the “Policy of Return” ), a new code (refund code) will be issued in the form of a voucher which can be used within the period of 6 months. Upon usage of the voucher, the delivery of the new product is registered as a new order and thus all charges and relative descriptions are valid under the “shipping policy”.

Exchange of Product.

The products may be exchanged for any available different size or type of product.

The products may be exchanged for any available different size or type of product. After the process of such exchange with any other similar product, the delivery of the latter is subscribed as a new order and thus all charges and specifications are the same ones described in the “shopping policy section”.

Return of Money.

Money returns can be expected within 5 work days from the moment the returned merchandise is received and checked. Money returns can be made only in the initial credit card, PayPal or bank account that was used to pay for the order. The time required to process the transaction varies depending on the bank and the kind of credit card.

Return Directions

For your convenience, we try to facilitate the process of returning. Before you return the product/products you bought communicate with Ancient kallos directly using the following e-mail: info@ancientkallos.com and make sure that we will receive your return within 21 days from the time you received your order.

Within the next work day, you will receive an e-mail confirming your request as well as directions as to how you will organize the shipping of your return.

As soon as we receive and accept your return, you will receive an e-mail for the confirmation of your exchange or return of money.

Additionally, if you already know the size or the new product with which you want to replace the initial one, let us know as soon as possible so that we can reserve it for you and immediately afterwards we will help you with the return process.